We understand the importance of the investor experience and will help you ensure it’s the best it can possibly be.

Bespoke. Accurate. Dependable.

From due diligence and handling investor queries to processing capital calls and distributions, we treat your clients as our clients and deliver the highest standards, every time.

Our investor services

As much as investors anticipate returns from your funds, they also expect every interaction with you to be responsive, seamless and stress-free – from onboarding and data management right through to timely distributions.

While fund performance is, naturally, crucial to your fund’s success, your reputation and the ease with which investors can do business with you also play a significant role.

Our expert teams fully understand the importance of the investor experience and will support you in making it the best it can possibly be, providing a full suite of investor services. Our investor services include:
 

1. Investor due diligence and onboarding

We can provide a full due diligence collation service ensuring compliance with local and international best practice standards, including around AML and CFT. The aim is to give peace of mind to the fund’s stakeholders, but to make the process as painless as possible for your investors.

2. Processing subscription and redemptions
We liaise with investors to ensure that the necessary documentation, declarations and due diligence are all in order.

3. Maintenance of investor records
Up-to-date and accurate data is essential in delivering a quality service. We maintain registers and investor data in secure systems adhering to data protection legislation and ensure that data is only amended upon receipt of a valid instruction. We also liaise with investors at relevant trigger point events to ensure that data is still current and correct.

4. Capital calls and distributions
Production and circulation of investor notices, and subsequent tracking of receipts of subscription amounts or payment of distributions.

5. Investor reporting and administration
We will work with you to tailor regular investor reporting, such as quarterly capital accounts or ad-hoc communications. We can also issue notices for and coordinate local investor meetings as well as handling specific investor queries.